Technical Support

Technical support hours are 8:00AM to 5:00PM PST. Emails sent to Support@touchtechinc.com responded to within 24 hours. Please provide product information and a detailed description of the problem.

Manufacturer Support Links

Warranty

All TTI computer systems have 1-year warranty on parts, and labor, unless otherwise noted on the invoice. Proof of purchase i.e. a copy of the invoice is necessary in order to provide any service.

For Warranty information on products other then TTI, please check the manufacturer website.

Custom Orders

Custom media orders are non-cancelable and non-returnable. The only exception will be if our customer notifies Touchscreen Technologies, Inc., via email or fax that they wish to cancel the order before it goes on press. Read full Custom Orders Disclaimer.

Return Merchandise Authorization Policy RMA Form

A returned merchandise authorization (RMA) number must be issued for all returns. Product may be returned within 15 days of sale with valid RMA number. When returning product, place RMA number on packing slip & shipping label only. Do not write RMA number on boxes. Use a shell or outer box, if necessary. Product must be returned in its original packaging including all accessories, bags, CD’s and manuals.

Please download, fill out and email back (suppport@touchtechinc.com) the following RMA form, to receive your RMA number. Package without a RMA number will not be accepted. The RMA number is valid for only 30 days from the date issued. A new RMA number is required if period exceeds 30 days. The RMA number is valid only for items originally listed in the RMA form. The items are tested only for the problems listed in the RMA form, so please describe the problem clearly. “Dead on Arrival” must be reported within 72 hours of receipt. Any physical damage or re-work done to the product or defacing labels on parts or components voids the warranty. Products not found to be under warranty will be evaluated to determine the problem. Estimates for parts and labor (minimum $125.00 per hour) will be given. Minimum of $125.00 labor will be charged on all out of warranty repairs. Return for credit can be accepted only within 30 days from the date of invoice. Please be sure to include all accessories including software and hardware in its original condition/packing. Software opened is not returnable. Service & installation charges are not refundable. Charges will be applied accordingly for any damages or incomplete packaging. All credits are given on current prices and a 25% restocking fee is charged. Credit on account will be issued within 30 business days from the date merchandise has been returned. Please note RMA number on shipping lable, package without a RMA number will not be accepted. The shipping address will be included with the RMA number.


NOTE: All computer repairs consist of extensive diagnostics of all components and may include a low level format on all hard drives. It is therefore advised that you back up all critical data before sending your unit in for repair. The Operating System, shown on the original invoice, will be reloaded after the diagnostic process is completed.